Exchange Policy

SHIPPING, RETURNS & EXCHANGE

Shipping Timeline

All orders are processed and dispatched within 1–2 working days. Delivery typically takes 3–7 working days depending on your location across India.

No Return Policy

At Tavas, we currently do not offer returns or refunds once an order has been delivered.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, torn, or incorrect, you must notify us within 24 hours of delivery by sharing:

• Your order details

• Clear photographs of the product

• A complete unboxing video recorded from the moment the sealed package is opened

Claims submitted without an unboxing video or after 24 hours of delivery will not be eligible for review or resolution.

Size Exchange Policy

We offer exchange only for size-related issues, subject to product availability. Exchange requests must be raised within 24 hours of delivery.

Exchange Eligibility

To qualify for a size exchange:

• A complete unboxing video from opening the sealed package must be provided.

• The product must be unused, unworn, unwashed, and in its original condition.

• All original tags, labels, and packaging must be intact.

• Exchange requests made after 24 hours of delivery will not be accepted.

Exchange Charges

Size exchange is provided without any additional product cost. However, reverse pickup and re-shipping charges may apply, where applicable.

Support Assistance

For exchange requests or assistance, please contact our customer support team via WhatsApp within 24 hours of delivery and share your order details along with the required unboxing video.